Refund & Return Policy
This policy explains how returns, replacements and refunds are handled for eligible purchases made through TrollyGuide.
1. Overview
We want customers to have a straightforward experience when purchasing products through TrollyGuide.
If you receive an eligible product that is damaged, defective or otherwise qualifies under our return conditions, you may contact us for assistance.
2. Return Eligibility
A return or replacement request may be considered when the product meets the applicable return requirements.
Depending on the circumstances, eligible reasons may include:
- Product received in damaged condition.
- Product received with a manufacturing defect.
- Incorrect product received.
- Product substantially different from the ordered item.
Products should generally be returned in their original condition, along with applicable packaging, accessories and other items supplied with the order.
3. Return Request Period
Return or replacement requests should normally be submitted within [7 days] of delivery.
Requests submitted after the applicable period may not be eligible unless required by applicable law or otherwise approved by us.
4. How to Request a Return
To request a return or replacement, contact us using the information provided on our Contact Us page.
5. Damaged or Defective Products
If your package or product arrives damaged or appears defective, please contact us as soon as reasonably possible after delivery.
Please retain the original packaging until the issue has been reviewed, as photographs or other information about the package may be required.
6. Incorrect Product
If you receive an item that does not match your order, contact us with your order details and photographs of the received product.
After verification, an appropriate resolution may be provided in accordance with this policy.
7. Items That May Not Qualify for Return
Unless required by applicable law, a return may not be accepted where the product has been materially used, damaged after delivery, altered, or returned without the required accessories or packaging.
Products that are returned for reasons outside the applicable return conditions may also be ineligible.
8. Refunds
If a refund is approved, it will generally be processed after the returned product has been received and inspected, where inspection is applicable.
Refund processing time may depend on the original payment method and the relevant payment provider or financial institution.
9. Replacements
Where appropriate and subject to product availability, an eligible item may be replaced instead of refunded.
If the same product is unavailable, an alternative resolution may be offered where appropriate.
10. Return Shipping
Return shipping arrangements may depend on the reason for the return and the outcome of our review.
Customers should not send a product back to an address without first receiving return instructions from us.
11. Order Cancellation
If cancellation is requested before an order has been processed or dispatched, we will make reasonable efforts to accommodate the request.
Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.
12. Contact Us
For return, replacement or refund-related questions, please contact us with your order information.
Website: https://trollyguide.live
Email: support@trollyguide.live